Frequently Asked Questions
Everything you need to know about our mobility solutions and shopping experience.
How do I know which wheelchair size is right for me?
We provide a detailed sizing guide on every product page. You should measure your hip width and desired seat depth to ensure a comfortable fit. If you are between sizes, we generally recommend choosing the larger option for added comfort.
What is your return policy for mobility equipment?
We offer a 30-day return policy on all standard wheelchairs, provided they are in original, unused condition with all packaging intact. Please note that custom-built or personalized power chairs may be subject to a restocking fee.
Do you offer international shipping?
Yes, MobilityPlus Wheelchairs ships to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on the weight of the equipment.
Are your electric wheelchairs covered by a warranty?
Every electric model comes with a comprehensive 2-year manufacturer warranty covering the frame, motor, and electronics. Batteries are typically covered by a separate 6-month limited warranty.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for eligible customers.
How long does assembly take after delivery?
Most of our manual wheelchairs arrive fully assembled. For power chairs and foldable models, minor assembly of the footrests or joystick controller may be required, which typically takes less than 15 minutes using the included toolkit.